Linking Firms, Employees, and Customers: A Multilevel Research Agenda for Hospitality Studies
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Material Type |
Article
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Author(s) |
Wong, IpKin Anthony (Author)
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Source Journal Info. |
Title:
Cornell Hospitality Quarterly
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Volume/ Issue No.: 2016/FEB V.57 N.1
Call No.:647.9505 CHQ Location: Periodicals & References Hall - 2nd floor
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Physical Description |
p 7-20
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Subject Area/ Descriptors |
Home economics
(1259)
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Abstract |
Hospitality studies often point to a need to investigate the linkage between service providers/firms, employees, and customers. Although there is a large body of literature showing that customer behaviors are shaped by the providers while employee performance and commitment are shaped by the organizations they are embedded within...
Full Abstract
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Journal:
Cornell Hospitality Quarterly
(312)
Issu: 2016/FEB V.57 N.1
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