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What Do Mobile App Users Complain About?
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نوع المصدر |
مقال
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بيانات التأليف |
Khalid, Hammad (Author)
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بيانات الدورية المصدر |
العنوان:
IEEE Software
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رقم المجلد/ العدد: 2015/JUN V.32 N.3
رقم الإستدعاء: 005.305 ISO الموقع: Periodicals & References Hall - 2nd floor
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الوصف المادي |
p 70-77
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رأس الموضوع/ الواصفات |
Computer
(12522)
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المستخلص |
Mobile-app quality is becoming an increasingly important issue. These apps are generally delivered through app stores that let users post reviews. These reviews provide a rich data source you can leverage to understand user-reported issues. Researchers qualitatively studied 6,390 low-rated user reviews for 20 free-to-download iOS apps. They uncovered 12 types of user complaints. The most frequent complaints were functional errors, feature requests, and app crashes. Complaints about privacy and ethical issues and hidden app costs most negatively affected ratings. In 11 percent of the reviews, users attributed their complaints to a recent app update. This study provides insight into the user-reported issues of iOS apps, along with their frequency and impact, which can help developers better prioritize their limited quality assurance resources....
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الدورية:
IEEE Software
(499)
العدد: 2015/JUN V.32 N.3
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