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         Essentials of services marketing: concepts, strategies, and cases
 

 
Author   Hoffman,K. Douglas (Author)
Bateson,John E. G. (Author)
Publication Data   Mason, Ohio: South-Western, 2001
Edition   2nd ed.
Physical Description   XXI, 569p
ISBN   0-03-028892-4    
Subject Area   Marketing
Subject Headings   SERVICE INDUSTRIES -- MARKETING
Call Number   658.8 HOF
Table of Contents   No Publisher Information

 

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